Refund Policy

1. Introduction

This Refund Policy outlines the conditions under which refunds may be granted for services provided by vireal. By purchasing any service from vireal, you agree to this Refund Policy.

2. Eligibility for Refunds

Refund requests may be considered under the following circumstances:

• The project has not yet been started by our team.
• We are unable to deliver the purchased service.
• A duplicate payment was made for the same order.

All refund requests are reviewed on a case-by-case basis.

3. Non-Refundable Services

Refunds will generally not be provided when:

• Work on the project has already begun.
• The project has been completed or delivered.
• The client changes their mind after work has started.
• The client fails to provide required information, assets, or responses needed to complete the project.
• The client is removed or banned for violating our Terms of Service.
• The service includes custom work, designs, configurations, or setups that have already been created or implemented.

4. Partial Refunds

In certain situations, vireal may offer a partial refund if a project is cancelled after work has begun but before completion, or if only a portion of the agreed service has been delivered. The refund amount will be determined based on the work already completed.

5. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, clients must contact vireal through a support ticket to attempt resolution.

Unauthorized chargebacks or fraudulent payment disputes may result in:

• Immediate termination of services.
• Suspension of future purchases.
• Revocation of access to any delivered products or services where permitted by law.

6. Processing Time

Approved refunds may take up to 14 business days to be processed, depending on the payment provider and financial institution involved.

7. Exceptions

vireal reserves the right to refuse refund requests that violate this policy, involve abuse of the refund system, or contain false or misleading information.

8. Policy Changes

vireal may modify this Refund Policy at any time. Updated versions will become effective immediately upon publication.

9. Requesting a Refund

To request a refund, open a support ticket in our Discord server and provide your Discord username, order details, reason for the request, and any relevant supporting information.

By purchasing services from vireal, you acknowledge that you have read, understood, and agree to this Refund Policy.