vireal Terms of Service

Last Updated: 14/06/2026

1. Introduction

By purchasing services from vireal ("we," "us," or "our"), you agree to these Terms of Service. If you do not agree with these terms, please do not use our services.

2. Services

We provide custom Discord server creation, setup, configuration, and related services as described in the purchased package or agreed upon in writing.

3. Client Responsibilities

The client agrees to:

Provide accurate information and requirements for the project.
Respond to requests for information in a timely manner.
Ensure that all requested content complies with Discord's Terms of Service and Community Guidelines.
Not request any illegal, malicious, or prohibited features.

4. Payments

Full or partial payment may be required before work begins.
All prices are agreed upon before project commencement.
Payments are processed through approved payment methods only.
Chargebacks or payment disputes without first contacting us to resolve the issue may result in service termination and account restrictions.

5. Refund Policy

Refunds are available only if work has not yet started.
Once work has begun, refunds may be granted at our discretion based on the amount of work completed.
Completed and delivered projects are generally non-refundable.

6. Delivery Times

Estimated delivery times are provided as guidelines and are not guaranteed.
Delays may occur due to incomplete client information, unforeseen technical issues, or high demand.

7. Revisions

Clients may request reasonable revisions within [X] days of project delivery.
Additional revisions beyond the agreed scope may incur extra charges.

8. Ownership

Upon full payment, ownership of the completed Discord server configuration is transferred to the client.
We reserve the right to showcase completed projects in our portfolio unless otherwise agreed in writing.

9. Prohibited Use

We reserve the right to refuse or terminate service for projects involving:

Illegal activities.
Harassment, hate speech, or discrimination.
Scams, fraud, or deceptive practices.
Violations of Discord's Terms of Service.
Malicious software or harmful automation.

10. Limitation of Liability

We are not responsible for:

Changes made by the client after project delivery.
Discord platform outages or policy changes.
Lost profits, indirect damages, or business interruptions arising from the use of our services.

11. Service Refusal

We reserve the right to refuse service to anyone for any lawful reason.

12. Modifications

We may update these Terms of Service at any time. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

13. Support and Contact

For any questions, concerns, or requests regarding these Terms of Service, you must create a support ticket in the official vireal Discord server:

Discord Server: https://discord.gg/a8eesHGqYB

By using vireal's services, you acknowledge that you have read, understood, and agree to these Terms of Service.